Help Center
Contact support, report service issues, and get booking/compliance guidance from the Lumi team.
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Frequently Asked Questions
How early should I book?
We recommend 24 hours notice. Same-day requests are supported based on available fleet capacity.
Can carers receive updates?
Yes. Pickup, ETA, and completion notifications can be shared with carers and support contacts.
Do you support recurring transport?
Yes. You can schedule repeat bookings for regular medical, therapy, or community appointments.