Our mission is to be the most accessible and most sustainable ride service.
We deliver exceptional and accessible ride services within your community. Our pre-booked service means no waiting, no surge pricing and a guaranteed ride every time.
No waiting and no surge pricing
Guaranteed pre-booked ride windows
Multilingual support options
Companion, mobility, and assistance-ready transport
Duty-of-care-first operating standards
Community-focused local drivers
Plan ahead with confidence
Built for riders, families, carers, and organisations who need dependable scheduled transport and clear communication.
Pre-Book Online
6am - 11pm | 7 days a week | 24 hours notice required
Duty of Care Promise
Accessible, safe, and supportive from pickup to drop-off
80+
Communities Served
30+
Partner Facilities
98.2%
On-time Dispatch Rate
4.9/5
Customer Satisfaction
Ride with Lumi
Lumi delivers an exceptional and accessible ride service with a focus on duty of care for peace of mind. From healthcare visits to community outings, we focus on respectful, reliable support for every ride.
NDIS Provider
As a registered NDIS provider for disability service centres, aged care facilities and government health organisations, our team is educated and proactive in providing accessible services.
Certified Drivers
Our drivers are extensively screened including Police Checks, hold Working With Children cards and complete the Lumi Training Program with continued learning and regular reviews.
Exceptional Service
Enjoy consistent service with transparent, set pricing in clean, safe and sustainable Lumi-branded vehicles that are on time, every time.
Drive with Lumi
Lumi drivers enjoy secure, consistent work within their local community. Enjoy full employee benefits while staying close to home. Provide safe and accessible transport to the members of your community that need it the most.
Why drive with Lumi
- Secure, local, consistent work
- Full employee benefits
- Lumi Training Program
- Community impact
- Structured support
Sustainable & responsible
We're committed to reducing our environmental footprint. Our fleet includes fuel-efficient and sustainable vehicles, and we're always exploring ways to serve our community more responsibly.
What our community says
“Lumi has transformed how we coordinate transport for our clients. Reliable, professional, and always on time.”
Sarah M.
Care Coordinator
“As an NDIS participant, having a guaranteed ride with no surprises gives me peace of mind. Lumi delivers.”
James T.
NDIS Participant
“Driving for Lumi means meaningful work in my community. The training and support are excellent.”
Maria L.
Lumi Driver
Designed for Every Stakeholder
Participants & Families
Accessible booking, predictable service windows, and support-aware trip handling.
Care Organisations
Partner dashboards, bulk bookings, and confidence in compliant transport delivery.
Drivers
Secure, local, consistent work with structured standards and support.
Frequently Asked Questions
When can I pre-book?
Online pre-booking is available 6am-11pm, 7 days a week. We recommend 24 hours notice.
Do you provide multilingual support?
Yes, multilingual options are available when booking by phone.
Are your drivers screened?
Yes. Drivers complete police checks and Lumi training with ongoing reviews.
Can organisations bulk book rides?
Yes. Partner facilities can upload manifests and monitor client ride activity.
